The Help & Support section provides multiple ways to communicate with our support team and get assistance whenever you need it.

Whether you are reporting an issue, submitting a suggestion, or looking for immediate help, this section ensures that your requests are handled efficiently and professionally.

The Support Tickets page allows you to submit issues, suggestions, or complaints through a structured ticketing system.

This system is designed for requests that require proper tracking, follow-up, and detailed communication with the support team.

Using support tickets, you can report:

• Technical issues and system errors
• Feature requests and improvement suggestions
• Complaints or service-related concerns
• General inquiries that require documentation

Each ticket is assigned a unique reference number and status, allowing you to track its progress until resolution.

After submitting a ticket, you can manage and track it directly from the Support Tickets page.

This includes the ability to:

1. View all submitted tickets in one place
2. Track ticket statuses (Open, In Progress, Resolved, Closed)
3. Reply to tickets and communicate with the support team
4. Receive notifications when the ticket status changes

This ensures clear communication and a complete history for every support request.

The Instant Chat section allows you to get immediate assistance by chatting directly with our support team during working hours.

This option is ideal for urgent questions, quick clarifications, or real-time guidance without the need to create a full support ticket.

Through Instant Chat, you can:

1. Chat live with a support representative
2. Receive step-by-step assistance
3. Resolve simple issues quickly
4. Get immediate clarification on system usage

Please note that Instant Chat is available only during official support team working hours.